SMS Privacy Policy

Effective Date: July 3, 2026

Last Updated: July 3, 2026


Southfield Funeral Home & Cremation Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you participate in our SMS (text messaging) program.


1. Information We Collect

When you opt in to receive text messages from us, we may collect:

• Your name

• Mobile phone number

• Appointment or service information

• Message history between you and our office

• Communication preferences


We may also collect technical information such as message delivery status, carrier

information, and device-related data necessary to provide reliable messaging services.


2. How We Use Your Information

We use your information to respond to inquiries, coordinate funeral and memorial service arrangements, send appointment reminders, notify you of schedule updates, provide customer support, send important service-related communications, improve our communication services, and comply with applicable legal requirements.


3. Types of Messages

If you opt in, you may receive SMS messages regarding funeral service arrangements, appointment reminders, scheduling updates, family notifications, customer service communications, pre-planning consultations, and billing or payment notifications (when applicable).


Message frequency varies depending on your interaction with our office.


4. Message & Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan.


5. Opt-In

You may opt in by completing a contact form on our website, calling our office, requesting text communications, completing service or pre-planning forms, or providing verbal or written consent to our staff.


Consent to receive text messages is not a condition of purchasing funeral services.


6. Opt-Out

Reply STOP at any time to opt out. Reply HELP for assistance or contact our office directly.


7. Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may only be shared with trusted service providers who assist us in delivering SMS services or when required by law.


All categories above exclude text messaging originator opt-in data and consent; this

information will not be shared with any third parties.


8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No method of electronic transmission or storage is completely secure.


9. Data Retention

We retain SMS-related information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.


10. Children's Privacy

Our SMS messaging program is not intended for children under the age of 13, and we do not knowingly collect personal information from children.


11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated Effective Date.


12. Contact Us

Southfield Funeral Home & Cremation Services

18338 West 12 Mile Road

Southfield, MI 48076

Phone: (248) 569-8080

Email: SouthfieldFuneralHome@gmail.com

Website: https://www.southfieldfuneralhome.com/