Southfield Funeral Home & Cremation Services


SMS Privacy Policy

Effective Date: July 27, 2026


Southfield Funeral Home & Cremation Services ("we", "our", or "us") respects your privacy

and is committed to protecting your personal information. This Privacy Policy explains how

we collect, use, disclose, and safeguard your information when you participate in our SMS

(text messaging) program.


Download our SMS Consent Form


1. Information We Collect

  • Your name
  • Mobile phone number
  • Funeral service or appointment information
  • Message history between you and our office
  • Communication preferences

We may also collect technical information such as message delivery status, carrier

information, and device-related data necessary to provide reliable messaging services.


2. How We Use Your Information

  • Coordinate funeral service arrangements
  • Send appointment reminders
  • Provide scheduling updates
  • Send family notifications
  • Respond to customer service inquiries
  • Communicate regarding pre-planning consultations
  • Send billing or payment notifications (when applicable)
  • Send document requests
  • Comply with applicable legal requirements


3. Types of SMS Messages

If you opt in, you may receive customer care text messages regarding:

  • Funeral service arrangements
  • Appointment reminders
  • Scheduling updates
  • Family notifications
  • Customer service communications
  • Pre-planning consultations
  • Billing or payment notifications (when applicable)
  • Document requests


Message frequency varies.


4. Message & Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan.


5. Opt-In

  • Completing and signing an SMS Consent Form during funeral arrangements, pre-

 planning consultations, or other in-person services.

  • Providing explicit verbal consent during a phone call or in-person visit with a Southfield

Funeral Home representative.


Consent to receive SMS messages is not a condition of purchasing funeral services.


6. Opt-Out

Reply STOP at any time to opt out. Reply HELP for assistance or contact our office directly at

(248) 569-8080.


7. Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or

promotional purposes.


Information may be shared only with trusted service providers that assist us in delivering

SMS communications or when required by law.


All categories above exclude text messaging originator opt-in data and consent; this

information will not be shared with any third parties.


8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your

personal information. However, no method of electronic transmission or storage is

completely secure.


9. Data Retention

We retain SMS-related information only as long as necessary to provide our services,

comply with legal obligations, resolve disputes, and enforce our agreements.


10. Children's Privacy

Our SMS messaging program is not intended for children under the age of 13, and we do not

knowingly collect personal information from children.


11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated

Effective Date.


12. Contact Us

Southfield Funeral Home & Cremation Services

18338 West 12 Mile Road

Southfield, MI 48076

Phone: (248) 569-8080

Email: SouthfieldFuneralHome@gmail.com

Website: https://www.southfieldfuneralhome.com